Warranty and Service

SonoSite ultrasound warranties and service agreements

We build durability and reliability into every ultrasound system we make. Which is why in confidence, we offer our industry-leading SonoSite 5-Year warranty, backed up by our outstanding service.

SonoSite portable ultrasound systems are built tough for harsh working conditions. With more than 100,000 systems sold, our technology-driven warranty is based on a proven record of reliability and durability.

Our systems and proprietary transducers withstand rigorous testing including a 3-foot drop and resist fluid contamination. And SonoSite ultrasound systems require No Preventive Maintenance.

Your SonoSite system purchase comes with our industry-leading 5-year warranty

As most hospital administrators can attest, accidental transducer breakage is a significant expense. With the SonoSite 5-Year warranty that comes standard with your SonoSite system, you can purchase our equipment with confidence.

Cost Breakdown between 1 and 5-year warranties for point-of-care ultrasound

Based on $50,000 purchase price and annual service contract of 10% of purchase price.

 

The SonoSite 5-year warranty covers*:

SonoSite's 5-year standard warranty applies to most ultrasound systems and transducers, and covers:

  • Defects to the ultrasound system or SonoSite manufactured transducers caused by internal malfunctions
  • Accidental drop of transducer, and/or failure to operate in accordance with specifications in the user guide
  • Loan of systems the next day where delivery is available**

Standard SonoSite 5-year warranty inclusions:

  • SonoSite SII ultrasound system and SII Transducers: C11x, rC60x, rC60xi, HFL38xi, HSL25x, HFL50x, ICTx, L25x, L38xi, P10x, rP19x
  • SonoSite Edge II ultrasound system and Edge II Transducers: C11x, rC60x, rC60xi, HFL38xi, HLS25x, HFL50x, ICTx, L25x, L38xi, P10x, rP19x
  • SonoSite X-Porte ultrasound system and X-Porte Transducers: C11xp, C35xp, C60xp, HFL38xp, HFL50xp, HSL25xp, ICTxp, L25xp, L38xp, P10xp, P21xp, rP19xp
  • SonoSite M-Turbo ultrasound system and M-Turbo Transducers: C11x, C60x, C60xi, HFL38x, HFL50x, ICTx, L25x, L38xi, P10x, P21x

The SonoSite warranty for iViz covers:

The ultra-mobile SonoSite iViz ultrasound system and transducers are covered by a SonoSite standard warranty that is included in the system’s purchase price.

  • Defects to the ultrasound system or SonoSite manufactured transducers caused by internal malfunctions
  • Accidental drop of transducer, and/or failure to operate in accordance with specifications in the user guide
  • Exchange of the system or module the next day where delivery is available**

SonoSite iViz warranty inclusions:

  • SonoSite iViz ultrasound system
  • SonoSite iViz transducers (where available): P21v, C60v, L38v, L25v

SonoSite Certified Pre-owned 1-year warranty coverage (where available)

SonoSite Certified Pre-owned systems and transducers come with a 1-year SonoSite standard warranty, with the exception of the TEE transducer, which is backed by 90-day coverage.*

  • Defects to the ultrasound system or SonoSite manufactured transducers caused by internal malfunctions
  • Accidental drop of transducer, and/or failure to operate in accordance with specifications in the user guide
  • Exchange of the system overnight where delivery is available**

Standard SonoSite warranty for accessories and OEM transducers

SonoSite accessories, OEM transducers, and products made by our manufacturing partners that carry the SonoSite label, are covered under warranties that cover:

  • Damage due to defective materials and workmanship, accidental drop of transducer
  • Failure of the accessories and transducers named below to operate in accordance with specifications in the user guide

2-Year warranty inclusions:

  • Transducer: L52x

1-Year warranty inclusions:

  • Transducers: C8x, D2x, D2xp, SLAx, TEExi, and TEExp
  • Stands, batteries, monitors, and other accessories which carry the SonoSite label, and the X-Porte battery set

Accidents happen. Keep scanning with a SonoSite overnight** ultrasound loaner system

Accidents happen, but your patient schedule can’t be put on hold. In the unlikely event that your ultrasound system or transducer requires repair, SonoSite offers an overnight loaner program, where available, while your warrantied system is being repaired to minimize your imaging downtime.

Maximize or extend your warranty coverage with a SonoProtect® Service Agreement

We want you to concentrate on treating patients, not worry about your ultrasound system. Where available, SonoSite offers SonoProtect Service Agreements to offer supplemental product protection or extensions of your current SonoSite warranty.

Learn more about SonoProtect Service Agreements

*Please see SonoSite’s Terms and Conditions for detailed coverage information on warranty offerings. Terms may vary for veterinary products. Warranties are not transferable outside the country where the product is purchased. SonoSite will not honor warranty on products unless purchased from authorized distributors.

**For SonoSite iViz and SonoSite X-Porte ultrasound systems: SonoSite will ship an exchange system or module that replaces the current system or module needing repairs.