Frequently Asked Questions


Yes. Your SonoSite ultrasound system and transducer software is upgraded by using an upgrade USB drive supplied by SonoSite. For the latest upgrades to your ultrasound system, contact your local SonoSite office.

Customers can call the main desk at 800-778-4825 and ask for extension 2038 or they can email SonoSite at


The battery on your M-Turbo ultrasound system should last up to 2 hours under ideal conditions and use.

S Series

The battery on your S Series system should last up to 2 hours under ideal conditions and use.

180PLUS and SonoHeart Elite

To isolate a charging or a battery problem, complete the following steps:

  • Charge the battery overnight to guarantee a full charge.
  • If it does not charge, the power supply (charger) is most likely at fault.
  • If it doesn’t charge completely, the battery contacts may be at fault.
  • Look inside the battery cavity for any obstruction or bent contacts.
  • If the battery loses it charge very quickly, the battery may be deteriorating and may need to be replaced. 

Verify that the printer is selected by go into the Setup menu and selecting the printer you are currently using.

  • Make sure that you are using the remote cable and that you have it routed correctly. Three cables should be connected to the system: the AC power cable, the remote cable, and the video cable.
  • If you are not using the SiteStand, the remote cable (10 ft) should go from the system (remote control receptacle) to the back of the printer.
  • If you are using the SiteStand, the cable (1 ft) should go from the back of the SiteStand to the back of the printer. Verify that the SiteStand is plugged in and the printer is turned on.

Yes, SiteLink™ will work with any system, depending on the system’s software level. Press function and i to verify that the ARM version on the system is If it is not, call SonoSite Technical Support at 877-657-8118 to arrange for a free system software upgrade. 


To isolate the problem, try the following:

  1. Make sure all connections between the wall jack and the TITAN system are secure by following the power from the wall to the power bar inside the MDS (if used), to the AC power adapter (small black box) and to the TITAN system.
  2. Check if the TITAN dock is causing the problem by connecting the power supply directly to the TITAN itself.
  3. Make sure the battery is not causing a problem by removing the battery and powering on the system with the power supply connected.
  4. If steps 1-3 do not solve your problem, contact SonoSite Technical Support at 877-657-8118


The Title row turns blue and an activity wheel displays to indicate the selected video is downloading to your device. The SonoAccess application uses progressive download technology over an international content delivery network to deliver the videos to you on demand. Look for the activity wheels in the title bar and progress bar on the video player for status of the download. The player automatically launches the video when it is ready.

At this time, SonoAccess videos, documents, and images are only available on demand with a mobile data connection or via the Web.

Note: Use the Share button to share SonoAccess content with yourself or others for review on a personal computer.

Yes. SonoAccess automatically personalizes content lists for you based on the specialties and product selections in your user profile. SonoAccess version 1.1 supports personalized content lists in the following tabs:

  •  Coach (My Scanning Techniques)
  •  Cases (My Case Studies)
  •  Images (My Images)

SonoAccess version 1.2 also offers personalized content on the Guides and News tabs.

Yes. Use the Share button that displays after you finish viewing an item. When you share a SonoAccess content item, the share e-mail contains a link to a standard webpage that offers the following three options:

  •  View the content item in SonoAccess on my device
  •  View the content item on my PC
  •  Go to the iTunes website to download SonoAccess
  1.  Tap the Coach button at the bottom of the screen.
  2.  Tap the My Profile button in the upper right-hand corner of the display.
  3.  Tap my specialties (required) and my products (optional).
  4.  Make any applicable changes to your profile.
  5.  Tap the Done button to save your changes.

Tap the item’s thumbnail image or title. If you have a strong 3G connection, documents, images, and links should open within a few seconds. Videos will take longer to load.

The SonoAccess application supports the iPhone device standard single tap, double tap, and “pinch” motion to zoom in or out on any document, including case study PDF files, image files, or guide PDF files.

SonoAccess videos use a high-quality Apple QuickTime® encoding to ensure that you can clearly see the sonographic images within in the video. Download speeds can vary from less than 5 seconds on Wi-Fi or a strong 3G signal, to an average of 15 seconds on 3G. Downloads on a weak 3G or a strong 2G connection can take up to 30 seconds or longer, in rare cases.

SonoAccess videos are best viewed using a Wi-Fi or 3G data connection. Depending on the location and signal strength of your data connection, the quality of your download experience can vary, but the quality of the video will remain constant. 2G works slowly in strong, stable signal areas and is not recommended otherwise.

If your data connection is disrupted while the SonoAccess app is communicating with our servers, you may see this error message. Tap OK and continue using SonoAccess. If you continue to see this error, verify that you have a strong and stable data connection in your current location.

This message displays when the SonoAccess application detects the absence of or an error with your data connection. If you receive this message, your current location does not provide sufficient wireless bandwidth to access the SonoAccess application's download on demand features.

To view SonoAccess content items on a personal computer, the recipient must have the following installed:

  •    Videos - QuickTime 7.x or better browser plug-in
  •    Images - A default JPEG image viewer
  •    Guides - Apple Preview or Adobe® Reader®
  •    Links - A default Web browser

Note: If your colleague or friend is using a PC on a corporate network, it is possible that the URL to the SonoAccess Web content storage location is blocked by a firewall.

SonoAccess version 1.2 uses the Apple Push Notification Service to update a badge on your SonoAccess desktop icon that displays a count of your new, unviewed personalized content items. If you do not wish to use this feature, you can decline the push notification service.

SonoAccess videos are best viewed using a Wi-Fi or 3G data connection. Depending on the location and signal strength of your data connection, the quality of your download experience can vary, but the quality of the video will remain constant. Using 2G data connections to view SonoAccess videos is only viable in strong, stable signal areas.

SonoAccess offers the following types of content, all of which can be shared with others:

  •  Videos – Scanning techniques, case studies, and product tutorials
  •  Documents – PDF case studies, reimbursement guides, and product quick start guides
  •  Images – Clinical image galleries
  •  Links – Links to relevant webpages

All SonoAccess videos have thumbnail images captured from the video. In SonoAccess version 1.1, documents, images, and links display by title only to visually differentiate them from videos (videos always have a thumbnail image in the title row). SonoAccess version 1.2 includes thumbnail images for all content, with visually distinctive thumbnails that make it easy for you to differentiate documents, images, and links from videos.

SonoAccess is available from the Apple iTunes® store for iPhone® and iPod touch® devices. The device must have iPhone operating system (OS) version 3.0 (or better) installed; we recommend always using the most current iPhone OS version. Android is also supported and SonoAccess can be downloaded for this platform through the Google Play store.

Note: To check your SonoAccess version, tap the My Profile button, which is located on the blue title bar of the Coach tab. The version number is located in the upper right corner of the screen, below the title bar. For the best SonoAccess experience, please update your iPhone OS and SonoAccess app as new versions become available.

SonoAccess requires iPhone OS version 3.0 or better. To check your OS version, complete the following steps:

  1. Tap Settings | General | About.
  2. Look at the version number. If it is 2.2.x or earlier, you need to upgrade your iPhone OS before you can use the SonoAccess application.

SonoSite publishes new content during periodic releases as we assemble new content libraries for the Healthcare Professions we serve.

Starting with version 1.1, SonoAccess identifies new content that was published within the last 30 days. In SonoAccess version 1.2, after you view a new item, the item will cease to have the “New” overlay and the badge count on the SonoAccess home icon will decrease by 1.

Common Questions

Yes. SonoSite offers both mountable and hand-carried ultrasound sytems. All of our systems, whether hand-carried or mountable, are all lightweight and very compact. You can quickly move from exam room to exam room in the clinic, or straight to the patient's bedside at the hospital, with the ultrasound system in hand. If you prefer a zero-footprint solution you can choose a wall-mounted option, to maximize space and operating efficiency in the examination environment.

Our systems and transducers are built to exceed U.S. military specifications for durability, and they've been engineered to withstand a three-foot drop onto a hard surface. Reliability is part of our history.

In seconds. SonoSite hand-carried systems are ready to scan in 20 seconds from a cold start. It takes minutes for PC-based units.

SonoSite has set an industry standard by offering a five-year standard warranty on our systems introduced since 2005 and our systems and SonoSite-manufactured transducers. We are able to base this warranty because of the historic reliability and durability of our products. Our proprietary technology and design have resulted in products that exceed military specifications for ruggedness and reliability; the've been engineered to withstand a three-foot drop onto a hard surface.

Advanced imaging features, such as SonoHD™ Imaging Technology, SonoMB® Multi-beam Imaging technologies, and Advanced Needle Visualization, provide striking contrast resolution and tissue differentiation, supporting complete diagnostic examinations and ultrasound-guided imaging procedures. Customized presets for individual clinical applications ensure that SonoSite systems offer the best image quality for each clinical specialty.

SonoSite has taken a leading role in making ultrasound systems easier to use compared to traditional ultrasound. Each of our ultrasound systems has an intuitive interface so you can focus on the patient, not the technology. For example, our proprietary technology automatically creates striking contrast resolution and tissue differentiation. The systems also offer customized pre-sets for individual clinical applications. The result? Easy-to-use, sophisticated systems that enable diagnostic exams and ultrasound-guided imaging procedures.