Tech Support

The SiteStand® most likely has a bent caster. To determine which caster is bent, lay the cart on its side and spin the wheels. Call Sonosite Technical Support at 877-657-8118 to request a free replacement caster.

To isolate a charging or a battery problem, charge the battery overnight to guarantee a full charge.

• If it does not charge, the power supply (charger) is most likely at fault.
• If it doesn’t charge completely, the battery contacts may be at fault. Look inside the battery cavity for any obstruction or bent contacts.
• If the battery loses its charge very quickly, the battery may be deteriorating and may need to be replaced. 

1. Record the information shown in ( ) on the display.
2. Reboot the system by turning it off and then on.
3. If the maintenance screen re-appears, contact Sonosite Technical Support at 877-657-8118.

The LED indicators on the front of the Sonosite ultrasound machine are non-linear and they indicate voltage instead of time. The LED indicators will go out at different intervals. To reach a full charge, charge the battery for one hour after the top LED indicator is lit or until the last LED indicator stays lit for 40 minutes. 

If possible, determine if the problem is with only one transducer or more than one transducer. Call Sonosite Technical Support at 877-657-8118 for repair services.

If a connection is not established or images will not transfer, verify the following:

When the Sonosite ultrasound system displays the screen asking for a license key, you should call Sonosite Technical Support at 877-657-8118. To receive a license key, you will need to provide the following information that displays on the system information screen of your system, except for the name of the person installing the upgrade and the system serial number:

1.  Verify that the printer is selected.

• Go into the Setup menu.
• Select the printer you are currently using by pressing the Setup button, clicking on the Presets page, and then selecting the applicable printer from the list.

2.  Make sure that you are using the remote cable and that you have it routed correctly.

3.  Ensure the connections are correct on the back of the TITAN® dock.

If you do not have a good data connection when you select the document, the viewer will launch but the document will not display. Re-launch the document; if the white screen displays again, check your data connection.