I Received the Following Error Message: “SonoAccess Detects That You Are Not Connected to a Data Network. For Best Results, Please use 3G or Wi-Fi.” What Should I do?

I Received the Following Error Message: “SonoAccess Detects That You Are Not Connected to a Data Network. For Best Results, Please use 3G or Wi-Fi.” What Should I do?

This message displays when the SonoAccess application detects the absence of or an error with your data connection. If you receive this message, your current location does not provide sufficient wireless bandwidth to access the SonoAccess application's download on demand features.

My iPhone Is on a 2G (EDGE) Data Network. How can I Fix Videos That Download Very Slowly or Not At All?

My iPhone Is on a 2G (EDGE) Data Network. How can I Fix Videos That Download Very Slowly or Not At All?

SonoAccess videos are best viewed using a Wi-Fi or 3G data connection. Depending on the location and signal strength of your data connection, the quality of your download experience can vary, but the quality of the video will remain constant. Using 2G data connections to view SonoAccess videos is only viable in strong, stable signal areas.

I Shared a SonoAccess Content Item and the Person I Sent It to Cannot View the Content on His/Her PC. Why?

I Shared a SonoAccess Content Item and the Person I Sent It to Cannot View the Content on His/Her PC. Why?

To view SonoAccess content items on a personal computer, the recipient must have the following installed:
  •    Videos - QuickTime 7.x or better browser plug-in
  •    Images - A default JPEG image viewer
  •    Guides - Apple Preview or Adobe® Reader®
  •    Links - A default Web browser
Note: If your colleague or friend is using a PC on a corporate network, it is possible that the URL to the SonoAccess Web content storage location is blocked by a firewall.

What do the LED lights on the front of Sonosite ultrasound system indicate?

What do the LED lights on the front of Sonosite ultrasound system indicate?

The LED indicators on the front of the Sonosite ultrasound machine are non-linear and they indicate voltage instead of time. The LED indicators will go out at different intervals. To reach a full charge, charge the battery for one hour after the top LED indicator is lit or until the last LED indicator stays lit for 40 minutes. 

Why doesn’t the printer print when I use the Print button on the Sonosite ultrasound system?

Why doesn’t the printer print when I use the Print button on the Sonosite ultrasound system?

1.  Verify that the printer is selected.

  • Go into the Setup menu.
  • Select the printer you are currently using by pressing the Setup button, clicking on the Presets page, and then selecting the applicable printer from the list.

2.  Make sure that you are using the remote cable and that you have it routed correctly.

3.  Ensure the connections are correct on the back of the TITAN® dock.

  • The RCA cable should be connected to the composite video connector (the display with a C in it).
  • The printer remote cable (the mini-phone plug) should be connected to the printer jack (a symbol of a printer).

4.  Ensure the connections are correct on the back of the printer.

  • The BNC cable should be connected to the video in connector.
  • The mini-phone plug should be connected to the remote jack. 

What should I do if the Sonosite ultrasound system asks for a license key?

What should I do if the Sonosite ultrasound system asks for a license key?

When the Sonosite ultrasound system displays the screen asking for a license key, you should call Sonosite Technical Support at 877-657-8118. To receive a license key, you will need to provide the following information that displays on the system information screen of your system, except for the name of the person installing the upgrade and the system serial number:
  • Name of the person installing the upgrade
  • System serial number (located on the back of your system)
  • License update number
  • ARM version
  • PCBA serial number 
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