Warranty/Service
SonoSite’s hand-carried and mounted ultrasound systems exceed military standards for ruggedness and are regularly recognized for their durability and reliability. In the unlikely event that your ultrasound system or transducer requires repair, SonoSite offers an overnight loaner program to minimize your downtime.
SonoSite Service Program Advantages
– Small size and weight of ultrasound system allows for overnight shipping directly to SonoSite service center
– Centralized technical support means consistent service from professionals who have access to the right parts
– Next-morning delivery (where available) of ultrasound service loaners reduces your downtime if a product problem arises
– Affordable cost compared to field-based service programs
– Mishandling and theft protection (U.S. only) coverage available
SonoSite Five-Year Warranty for M-Turbo Series, Edge, S Series, MicroMaxx, and NanoMaxx Systems
SonoSite is so confident in our products that we are the only company in the ultrasound industry to offer a five-year standard warranty on our proprietary ultrasound systems and transducers. As most hospital administrators can attest, transducer breakage is a significant expense that hospitals want to avoid. This revolutionary warranty from SonoSite covers the M-Turbo® Series, Edge™, S Series™, MicroMaxx®, and NanoMaxx® ultrasound systems and enables hospitals to buy ultrasound equipment with confidence.
SonoSite’s standard five-year warranty for newly manufactured M-Turbo, Edge™, S Series, MicroMaxx, and NanoMaxx ultrasound systems and most transducers for those systems covers defects in materials and workmanship. SonoSite provides ultrasound service loaners and repairs equipment at the SonoSite service facility. For complete terms and conditions of this warranty, please contact your salesperson.
Warranty for Accessories and OEM Transducers
SonoSite ultrasound accessories, as well as products and accessories made by our manufacturing partners that carry the SonoSite label, are covered under a one-year warranty that covers damage due to defective materials and workmanship, and/or failure of the accessories and transducers named below to operate in accordance with specifications in the User Guide.
One-year warranty inclusions:
– Transducers: C8e, TOE/TEE, SLA, SLT, D2 (Cardiac static pencil)
– Accessories: H-Universal™ Stand, V-Universal™ Stand, SonoRemote™ Control
Please see SonoSite’s Terms and Conditions for detailed coverage information on SonoSite’s warranty offerings. Terms may vary for veterinary products.
Additional Coverage
Standard ultrasound warranty upgrade coverage includes theft (U.S. only), or accidental mishandling. Loaner systems are available for next-day delivery where available.
SonoSite One-Year Warranty for BioZ Systems
SonoSite is so confident our impedance cardiography systems that we offer a one-year standard warranty on the BioZ® Diagnostics System and the BioZ® Cardio Profile.This warranty enables office-based physicians and hospitals to buy ICG equipment with confidence. SonoSite’s standard warranty for newly manufactured systems covers defects in materials and workmanship. SonoSite repairs equipment at the SonoSite service facility. For complete terms and conditions of this warranty, please contact your salesperson.
Impedance Cardiography
SonoSite’s impedance cardiography (ICG) systems are recognized for their reliability. In the unlikely event that your ICG system requires repair, SonoSite offers an overnight loaner program to help minimize your downtime.
Product Retirement Schedule
As SonoSite continues to develop new products as technology advances, we find it necessary to retire some of our older products. In order to assist you and help you plan for product retirements, we have outlined our retired products schedule.
