Ultrasound Service and Support from SonoSite

Common Questions

Can I upgrade my system's software?

Yes. Your SonoSite ultrasound system and transducer software is upgraded by using an upgrade USB drive supplied by SonoSite. For the latest upgrades to your ultrasound system, contact your local SonoSite office.

How do I obtain repair services?

If your SonoSite system, transducers, or stand requires repair services, contact us at 877-657-8118. We can check the warranty status of your system, help troubleshoot problems, and arrange for repair services and a service loaner if necessary.

How quickly can I get a part or accessory?

We have repair parts and accessories for your SonoSite system available for overnight delivery, if necessary. Contact SonoSite Technical Support at 877-657-8118 to place an order. For more details, see our dealer support information.

If I need a service loaner for my current ultrasound system, how fast can I get one?

Within 24 hours, where delivery is available. Because our systems are built for durability in extreme situations, it’s rare that they fail to operate. However, should your system go down, we can get you a loaner the next day (depending on delivery).