Support for iLook

Call Our Support Staff To:

Obtain Repair Services
Upgrade Your System Firmware
Order Parts and Accessories

Call 877-657-8118 (USA/Canada/Puerto Rico) or Call 425-951-1330 (Outside USA) or Email Tech Support

Frequently Asked Questions

Is it possible to control a black and white printer from the iLook system?

Unfortunately, there is no print control from the iLook system to a black and white printer. However, it is possible to print using the composite video out from either an iLook stand or an iLook table dock. Use the Print button on the front of the printer for the print control.

My battery doesn’t hold a charge, is the SonoSite iLook system functioning correctly?

To isolate a charging or a battery problem, charge the battery overnight to guarantee a full charge.

If it does not charge, the power supply (charger) is most likely at fault.
If it doesn’t charge completely, the battery contacts may be at fault. Look inside the battery cavity for any obstruction or bent contacts.
If the battery loses its charge very quickly, the battery may be deteriorating and may need to be replaced.

What should I do if SiteLink does not connect?

If a connection is not established, verify the following:

The SonoSite ultrasound system is turned on and that the ARM version of the system software is 02.XX.XXX.XXX or later.
The SonoSite ultrasound system is properly installed in the SiteStand.
The SiteStand has AC power.
The SiteStand is properly connected to the PC.

To connect the host PC and the docking station, complete the following steps:

Connect the null-modem serial cable between the RS-232 serial port (DB-9) on the host PC and the RS-232C communication port (DB-9) on the SiteStand.
Turn on the SonoSite ultrasound system and wait for it to start imaging. Once imaging is active, the SonoSite ultrasound system is ready to receive commands from SiteLink.
Verify that SiteLink is connected.

Use SiteLink to configure the serial port by completing the following steps:

Using SiteLink, choose Configure | Serial Port to display the Serial Port Configuration dialog box.
Select the proper settings for Port.
Select the proper setting for Baud Rate. For specific information, see the SiteLink Image Manager User Guide PDF file for the PC.
Press OK to save your settings and close, or press Cancel to close without saving any changes. Note: These parameters will be saved the next time you start SiteLink.
Verify that SiteLink is connected.

If you have a Palm or any other handheld device, a PC, and HotSync, complete the following steps:

On the toolbar of your PC, open HotSync for the Palm or another handheld device.
To turn off HotSync, right-click on HotSync and then choose Exit.
Verify that SiteLink is connected.

Why does the SonoSite iLook system battery appear to lose its charge so quickly?

The iLook system is intended to be used for only a limited time with the battery only. The system battery is expected to last for no more than 20 minutes of continuous use.