Yes. Your SonoSite ultrasound system and transducer software is upgraded by using an upgrade USB drive supplied by SonoSite. For the latest upgrades to your ultrasound system, contact your local SonoSite office.
If your SonoSite system, transducers, or stand requires repair services, contact us at 877-657-8118. We can check the warranty status of your system, help troubleshoot problems, and arrange for repair services and a service loaner if necessary.
We have repair parts and accessories for your SonoSite system available for overnight delivery, if necessary. Contact SonoSite Technical Support at 877-657-8118 to place an order. For more details, see our dealer support information.
All of the information regarding this issue can be found by following this link. From here you will be able to download the Field Safety Notice, review Frequently Asked Questions or Request an Upgrade Kit.
Unfortunately, there is no print control from the iLook system to a black and white printer. However, it is possible to print using the composite video out from either an iLook stand or an iLook table dock. Use the Print button on the front of the printer for the print control.
I Tapped a Document or Image Title and the Viewer Loaded, but Only See a White Screen. How Do I View the Document/Image?
If you do not have a good data connection when you select the document, the viewer will launch but the document will not display. Re-launch the document; if the white screen displays again, check your data connection.
After I Tap a Video Title, How Do I Know That the Video Is Downloading for Playback?
The Title row turns blue and an activity wheel displays to indicate the selected video is downloading to your device. The SonoAccess application uses progressive download technology over an international content delivery network to deliver the videos to you on demand. Look for the activity wheels in the title bar and progress bar on the video player for status of the download. The player automatically launches the video when it is ready.
Can I Permanently Download Videos, Documents, or Images to my iPhone or iPod Touch Device?
At this time, SonoAccess videos, documents, and images are only available on demand with a mobile data connection or via the Web.
Note: Use the Share button to share SonoAccess content with yourself or others for review on a personal computer.
Can I Personalize the SonoAccess Content to Match My Specialties and Products?
Yes. SonoAccess automatically personalizes content lists for you based on the specialties and product selections in your user profile. SonoAccess version 1.1 supports personalized content lists in the following tabs:
Coach (My Scanning Techniques)
Cases (My Case Studies)
Images (My Images)
SonoAccess version 1.2 also offers personalized content on the Guides and News tabs.
Can I Share SonoAccess Content with Colleagues or Friends Who Don’t Have an iPhone or iPod Touch Device?
Yes. Use the Share button that displays after you finish viewing an item. When you share a SonoAccess content item, the share e-mail contains a link to a standard webpage that offers the following three options:
Tap the My Profile button in the upper right-hand corner of the display.
Tap my specialties (required) and my products (optional).
Make any applicable changes to your profile.
Tap the Done button to save your changes.
How Do I View a Content Item?
Tap the item’s thumbnail image or title. If you have a strong 3G connection, documents, images, and links should open within a few seconds. Videos will take longer to load.
How Do I Zoom In on a Guide or Image File?
The SonoAccess application supports the iPhone device standard single tap, double tap, and “pinch” motion to zoom in or out on any document, including case study PDF files, image files, or guide PDF files.
How Long Does It Take Videos To Download?
SonoAccess videos use a high-quality Apple QuickTime® encoding to ensure that you can clearly see the sonographic images within in the video. Download speeds can vary from less than 5 seconds on Wi-Fi or a strong 3G signal, to an average of 15 seconds on 3G. Downloads on a weak 3G or a strong 2G connection can take up to 30 seconds or longer, in rare cases.
I Have Problems Loading Videos. What Is Wrong?
SonoAccess videos are best viewed using a Wi-Fi or 3G data connection. Depending on the location and signal strength of your data connection, the quality of your download experience can vary, but the quality of the video will remain constant. 2G works slowly in strong, stable signal areas and is not recommended otherwise.