Yes. Your SonoSite ultrasound system and transducer software is upgraded by using an upgrade USB drive supplied by SonoSite. For the latest upgrades to your ultrasound system, contact your local SonoSite office.
If your SonoSite system, transducers, or stand requires repair services, contact us at 877-657-8118. We can check the warranty status of your system, help troubleshoot problems, and arrange for repair services and a service loaner if necessary.
We have repair parts and accessories for your SonoSite system available for overnight delivery, if necessary. Contact SonoSite Technical Support at 877-657-8118 to place an order. For more details, see our dealer support information.
All of the information regarding this issue can be found by following this link. From here you will be able to download the Field Safety Notice, review Frequently Asked Questions or Request an Upgrade Kit.
The image format on the M-Turbo® is different from the MicroMaxx® or TITAN® system, so images saved on one system will not be viewable on the other system.
The transducers for the M-Turbo are all new and will work only with the M-Turbo. There is no compatibility between MicroMaxx/TITAN and M-Turbo transducers.
No. The image format on the S Series system is different from the MicroMaxx® or TITAN® system, so images saved on one system will not be viewable on the other system.
No. The transducers for the S Series system are all new and will work only with the S Series system. There is no compatibility between MicroMaxx/TITAN and S Series transducers.
Up to 2 hours under ideal conditions and use. Please refer to the MicroMaxx Battery Run-time/Charge-time Technical Bulletin 001/07 for additional detail.
The ability to store clips on your MicroMaxx system is an optional feature that must be specified at the time you purchased the system or added as an upgrade after the system is purchased. To determine if the Clips Storage feature is enabled on your system, check the System Information Page (press SETUP then click on System Information). On the MODES line, if the word Clips is present then the Clips Storage feature is enabled. If you believe you purchased the Clips Storage feature, please call SonoSite Technical Support at 877-657-8118. If you have not purchased the feature and would like to add it to your system, please contact SonoSite Accessory Sales.
SiteLink™ 1.x for the 180 will not work with any MicroMaxx system. SiteLink 2.x for the TITAN system will not work with any MicroMaxx system. SiteLink 3.0 will operate with MicroMaxx systems with C3.0 software. SiteLink 3.1 will operate with MicroMaxx systems with C3.0 or C3.1 software. To determine your software version, press the SETUP button and then click on the System Information page. ARM Version: 30.80.300.027 C3.0 software, ARM Version: 30.80.301.014 C3.1 software.
The transducers for the MicroMaxx system are all new and will work only with the MicroMaxx system. There is no compatibility between TITAN transducers and MicroMaxx transducers.
Unfortunately, there is no print control from the iLook system to a black and white printer. However, it is possible to print using the composite video out from either an iLook stand or an iLook table dock. Use the Print button on the front of the printer for the print control.
If a connection is not established, verify the following:
The SonoSite ultrasound system is turned on and that the ARM version of the system software is 02.XX.XXX.XXX or later.
The SonoSite ultrasound system is properly installed in the SiteStand.
The SiteStand has AC power.
The SiteStand is properly connected to the PC.
To connect the host PC and the docking station, complete the following steps:
Connect the null-modem serial cable between the RS-232 serial port (DB-9) on the host PC and the RS-232C communication port (DB-9) on the SiteStand.
Turn on the SonoSite ultrasound system and wait for it to start imaging. Once imaging is active, the SonoSite ultrasound system is ready to receive commands from SiteLink.
Verify that SiteLink is connected.
Use SiteLink to configure the serial port by completing the following steps:
Using SiteLink, choose Configure | Serial Port to display the Serial Port Configuration dialog box.
Select the proper settings for Port.
Select the proper setting for Baud Rate. For specific information, see the SiteLink Image Manager User Guide PDF file for the PC.
Press OK to save your settings and close, or press Cancel to close without saving any changes. Note: These parameters will be saved the next time you start SiteLink.
Verify that SiteLink is connected.
If you have a Palm or any other handheld device, a PC, and HotSync, complete the following steps:
On the toolbar of your PC, open HotSync for the Palm or another handheld device.
To turn off HotSync, right-click on HotSync and then choose Exit.
The iLook system is intended to be used for only a limited time with the battery only. The system battery is expected to last for no more than 20 minutes of continuous use.
The SiteStand® most likely has a bent caster. To determine which caster is bent, lay the cart on its side and spin the wheels. Call SonoSite Technical Support at 877-657-8118 to request a free replacement caster.
Verify that the printer is selected by go into the Setup menu and selecting the printer you are currently using.
Make sure that you are using the remote cable and that you have it routed correctly. Three cables should be connected to the system: the AC power cable, the remote cable, and the video cable.
If you are not using the SiteStand, the remote cable (10 ft) should go from the system (remote control receptacle) to the back of the printer.
If you are using the SiteStand, the cable (1 ft) should go from the back of the SiteStand to the back of the printer. Verify that the SiteStand is plugged in and the printer is turned on.
Yes, SiteLink™ will work with any system, depending on the system’s software level. Press function and i to verify that the ARM version on the system is 02.xx.xxx.xxx. If it is not, call SonoSite Technical Support at 877-657-8118 to arrange for a free system software upgrade.
The LED indicators on the front of the SonoSite ultrasound system are non-linear and they indicate voltage instead of time. The LED indicators will go out at different intervals. To reach a full charge, charge the battery for one hour after the top LED indicator is lit or until the last LED indicator stays lit for 40 minutes.
Make sure all connections between the wall jack and the TITAN system are secure by following the power from the wall to the power bar inside the MDS (if used), to the AC power adapter (small black box) and to the TITAN system.
Check if the TITAN dock is causing the problem by connecting the power supply directly to the TITAN itself.
Make sure the battery is not causing a problem by removing the battery and powering on the system with the power supply connected.
If steps 1-3 do not solve your problem, contact SonoSite Technical Support at 877-657-8118.
If a connection is not established or images will not transfer, verify the following:
You are using SiteLink™ 2.0 if your TITAN ARM version is 20.80.200.041 or lower.
You are using SiteLink 2.1 if your TITAN ARM version is 20.80.201.023 or higher.
SiteLink is running on a computer with Windows 2000 or Windows XP.
The SonoSite ultrasound system is turned on.
The SonoSite ultrasound system has a tight fit to the TITAN dock. The TITAN dock has AC power.
The TITAN dock is connected to the computer using a USB cable.
If your computer has USB 2.0 installed, the TITAN ARM version is 20.80.200.041 or higher.
There are no other USB devices conflicting with your TITAN by removing all other USB devices.
There are no programs conflicting with your TITAN by shutting down all other programs including programs in the status area to the right of the task bar.
The TITAN driver is loaded by using the Device Manager.
You have ended the exam by pressing the END EXAM button (located on the Patient Information screen).
When the SonoSite ultrasound system displays the screen asking for a license key, you should call SonoSite Technical Support at 877-657-8118. To receive a license key, you will need to provide the following information that displays on the system information screen of your system, except for the name of the person installing the upgrade and the system serial number:
Name of the person installing the upgrade
System serial number (located on the back of your system)
If possible, determine if the problem is with only one transducer or more than one transducer. Call SonoSite Technical Support at 877-657-8118 for repair services.
Select the printer you are currently using by pressing the Setup button, clicking on the Presets page, and then selecting the applicable printer from the list.
2. Make sure that you are using the remote cable and that you have it routed correctly.
3. Ensure the connections are correct on the back of the TITAN® dock.
The RCA cable should be connected to the composite video connector (the display with a C in it).
The printer remote cable (the mini-phone plug) should be connected to the printer jack (a symbol of a printer).
4. Ensure the connections are correct on the back of the printer.
The BNC cable should be connected to the video in connector.
The mini-phone plug should be connected to the remote jack.
By App & Software
SonoAccess iPhone App
I Tapped a Document or Image Title and the Viewer Loaded, but Only See a White Screen. How Do I View the Document/Image?
If you do not have a good data connection when you select the document, the viewer will launch but the document will not display. Re-launch the document; if the white screen displays again, check your data connection.
After I Tap a Video Title, How Do I Know That the Video Is Downloading for Playback?
The Title row turns blue and an activity wheel displays to indicate the selected video is downloading to your device. The SonoAccess application uses progressive download technology over an international content delivery network to deliver the videos to you on demand. Look for the activity wheels in the title bar and progress bar on the video player for status of the download. The player automatically launches the video when it is ready.
Can I Permanently Download Videos, Documents, or Images to my iPhone or iPod Touch Device?
At this time, SonoAccess videos, documents, and images are only available on demand with a mobile data connection or via the Web.
Note: Use the Share button to share SonoAccess content with yourself or others for review on a personal computer.
Can I Personalize the SonoAccess Content to Match My Specialties and Products?
Yes. SonoAccess automatically personalizes content lists for you based on the specialties and product selections in your user profile. SonoAccess version 1.1 supports personalized content lists in the following tabs:
Coach (My Scanning Techniques)
Cases (My Case Studies)
Images (My Images)
SonoAccess version 1.2 also offers personalized content on the Guides and News tabs.
Can I Share SonoAccess Content with Colleagues or Friends Who Don’t Have an iPhone or iPod Touch Device?
Yes. Use the Share button that displays after you finish viewing an item. When you share a SonoAccess content item, the share e-mail contains a link to a standard webpage that offers the following three options:
Tap the My Profile button in the upper right-hand corner of the display.
Tap my specialties (required) and my products (optional).
Make any applicable changes to your profile.
Tap the Done button to save your changes.
How Do I View a Content Item?
Tap the item’s thumbnail image or title. If you have a strong 3G connection, documents, images, and links should open within a few seconds. Videos will take longer to load.
How Do I Zoom In on a Guide or Image File?
The SonoAccess application supports the iPhone device standard single tap, double tap, and “pinch” motion to zoom in or out on any document, including case study PDF files, image files, or guide PDF files.
How Long Does It Take Videos To Download?
SonoAccess videos use a high-quality Apple QuickTime® encoding to ensure that you can clearly see the sonographic images within in the video. Download speeds can vary from less than 5 seconds on Wi-Fi or a strong 3G signal, to an average of 15 seconds on 3G. Downloads on a weak 3G or a strong 2G connection can take up to 30 seconds or longer, in rare cases.
I Have Problems Loading Videos. What Is Wrong?
SonoAccess videos are best viewed using a Wi-Fi or 3G data connection. Depending on the location and signal strength of your data connection, the quality of your download experience can vary, but the quality of the video will remain constant. 2G works slowly in strong, stable signal areas and is not recommended otherwise.
I Received the Following Error Message: “Error Connecting with Server.” What Should I Do?
If your data connection is disrupted while the SonoAccess app is communicating with our servers, you may see this error message. Tap OK and continue using SonoAccess. If you continue to see this error, verify that you have a strong and stable data connection in your current location.
I Received the Following Error Message: “SonoAccess Detects That You Are Not Connected to a Data Network. For Best Results, Please use 3G or Wi-Fi.” What Should I do?
This message displays when the SonoAccess application detects the absence of or an error with your data connection. If you receive this message, your current location does not provide sufficient wireless bandwidth to access the SonoAccess application's download on demand features.
I Shared a SonoAccess Content Item and the Person I Sent It to Cannot View the Content on His/Her PC. Why?
To view SonoAccess content items on a personal computer, the recipient must have the following installed:
Videos - QuickTime 7.x or better browser plug-in
Images - A default JPEG image viewer
Guides - Apple Preview or Adobe® Reader®
Links - A default Web browser
Note: If your colleague or friend is using a PC on a corporate network, it is possible that the URL to the SonoAccess Web content storage location is blocked by a firewall.
I Updated to SonoAccess Version 1.2 and Am Now Getting a Message Asking Me to Allow Apple Push Notifications. Why?
SonoAccess version 1.2 uses the Apple Push Notification Service to update a badge on your SonoAccess desktop icon that displays a count of your new, unviewed personalized content items. If you do not wish to use this feature, you can decline the push notification service.
My iPhone Is on a 2G (EDGE) Data Network. How can I Fix Videos That Download Very Slowly or Not At All?
SonoAccess videos are best viewed using a Wi-Fi or 3G data connection. Depending on the location and signal strength of your data connection, the quality of your download experience can vary, but the quality of the video will remain constant. Using 2G data connections to view SonoAccess videos is only viable in strong, stable signal areas.
What Content Types Are Available in SonoAccess and How Do I Know Which Items Are Videos?
SonoAccess offers the following types of content, all of which can be shared with others:
Videos – Scanning techniques, case studies, and product tutorials
Documents – PDF case studies, reimbursement guides, and product quick start guides
Images – Clinical image galleries
Links – Links to relevant webpages
All SonoAccess videos have thumbnail images captured from the video. In SonoAccess version 1.1, documents, images, and links display by title only to visually differentiate them from videos (videos always have a thumbnail image in the title row). SonoAccess version 1.2 includes thumbnail images for all content, with visually distinctive thumbnails that make it easy for you to differentiate documents, images, and links from videos.
What Devices Does SonoAccess Work On?
SonoAccess is available from the Apple iTunes® store for iPhone® and iPod touch® devices. The device must have iPhone operating system (OS) version 3.0 (or better) installed; we recommend always using the most current iPhone OS version. Older iPhone OS versions and devices, as well as OS versions from other manufacturers, are not currently supported.
What Is the Current Version of SonoAccess?
Note: To check your SonoAccess version, tap the My Profile button, which is located on the blue title bar of the Coach tab. The version number is located in the upper right corner of the screen, below the title bar. For the best SonoAccess experience, please update your iPhone OS and SonoAccess app as new versions become available.
When I Try To Download SonoAccess, My Device Displays the Following Error: “Not Compatible. This Application Is Not Compatible with This iPhone.” What Does This Mean?
SonoAccess requires iPhone OS version 3.0 or better. To check your OS version, complete the following steps:
Tap Settings | General | About.
Look at the version number. If it is 2.2.x or earlier, you need to upgrade your iPhone OS before you can use the SonoAccess application.
When Is New SonoAccess Content Released?
SonoSite publishes new content during periodic releases as we assemble new content libraries for the Healthcare Professions we serve.
Why Is There a “New” Overlay on Some Content Items?
Starting with version 1.1, SonoAccess identifies new content that was published within the last 30 days. In SonoAccess version 1.2, after you view a new item, the item will cease to have the “New” overlay and the badge count on the SonoAccess home icon will decrease by 1.
