Support for 180PLUS and SonoHeart Elite

Call Our Support Staff To:

Obtain Repair Services
Upgrade Your System Firmware
Order Parts and Accessories

Call 877-657-8118 (USA/Canada/Puerto Rico) or Call 425-951-1330 (Outside USA) or Email Tech Support

Frequently Asked Questions

SEE FAQs FOR ALL PRODUCTS

My battery doesn’t hold a charge, is the 180PLUS/SonoHeart ELITE functioning correctly?

To isolate a charging or a battery problem, complete the following steps:

Charge the battery overnight to guarantee a full charge.
If it does not charge, the power supply (charger) is most likely at fault.
If it doesn’t charge completely, the battery contacts may be at fault.
Look inside the battery cavity for any obstruction or bent contacts.
If the battery loses it charge very quickly, the battery may be deteriorating and may need to be replaced.

The SiteStand does not roll in a straight line. How can I fix it?

The SiteStand® most likely has a bent caster. To determine which caster is bent, lay the cart on its side and spin the wheels. Call SonoSite Technical Support at 877-657-8118 to request a free replacement caster.

Why doesn’t the printer print when I use the Print button on the 180Plus/SonoHeart Elite?

Verify that the printer is selected by go into the Setup menu and selecting the printer you are currently using.

Make sure that you are using the remote cable and that you have it routed correctly. Three cables should be connected to the system: the AC power cable, the remote cable, and the video cable.
If you are not using the SiteStand, the remote cable (10 ft) should go from the system (remote control receptacle) to the back of the printer.
If you are using the SiteStand, the cable (1 ft) should go from the back of the SiteStand to the back of the printer. Verify that the SiteStand is plugged in and the printer is turned on.

Will SiteLink work on an older SonoSite 180PLUS ultrasound system?

Yes, SiteLink™ will work with any system, depending on the system’s software level. Press function and i to verify that the ARM version on the system is 02.xx.xxx.xxx. If it is not, call SonoSite Technical Support at 877-657-8118 to arrange for a free system software upgrade.