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Service & Support / TITAN FAQ

FREQUENTLY ASKED QUESTIONS

See below for a list of the most frequently asked questions for TITAN. More documentation can be found in the left column.

• Why doesn't the printer print when I use the print button on the SonoSite ultrasound system? ↓
• What should I do if the SonoSite ultrasound system asks for a license key? ↓
• What should I do if SiteLink does not connect or transfer images? ↓
• What should I do if the SonoSite ultrasound system displays "No transducer connected"? ↓
• Why does the SonoSite ultrasound system battery appear to discharge so quickly? ↓
• What should I do if the SonoSite ultrasound system displays the maintenance screen? ↓
• My battery doesn't hold a charge, is the SonoSite ultrasound system functioning correctly? ↓
• What if my TITAN Ultrasound system does not turn on? ↓

Why doesn't the printer print when i use the print button on the SonoSite ultrasound system?

First, verify that the printer is selected by going into the setup menu and selecting the printer that you are currently using. You can do this by pressing the SETUP button, clicking on the Presets page then selecting your printer from the list. Next, make sure that you are using the remote cable and that you have it routed correctly. Ensure the connections are correct on the back of the TITAN dock. The RCA cable should be connected to the composite video connector (the display with a C in it). The printer remote cable (the mini-phone plug) should be connected to the printer jack (a symbol of a printer). Ensure the connections are correct on the back of the printer. The BNC cable should be connected to the video in connector. The mini-phone plug should be connected to the remote jack.

What should I do if the SonoSite ultrasound system asks for a license key?

When the SonoSite ultrasound system displays the screen asking for a license key, you should call SonoSite Technical Support. To receive a license key you will need to provide the following information, which is displayed on the system information screen of your system (except for the name of the person installing the upgrade and the system serial number): Name of the person installing the upgrade System serial number (SN) (located on the back of your system) License update number ARM Ver: (version) PCBA Serial No: (number)

What should I do if SiteLink does not connect or transfer images?

If a connection is not established or images will not transfer, verify the following: You are using SiteLink 2.0 if your TITAN ARM version is 20.80.200.041 or lower. You are using SiteLink 2.1 if your TITAN ARM version is 20.80.201.023 or higher. SiteLink is running on a computer with Windows 2000 or Windows XP. The SonoSite ultrasound system is turned on. The SonoSite ultrasound system has a tight fit to the TITAN dock. The TITAN dock has AC power. The TITAN dock is connected to the computer using a USB cable. If your computer has USB 2.0 installed, the TITAN ARM version is 20.80.200.041 or higher. There are no other USB devices conflicting with your TITAN by removing all other USB devices. There are no programs conflicting with your TITAN by shutting down all other programs including programs in the status area to the right of the task bar. The TITAN driver is loaded by using the Device Manager. You have ended the exam by pressing the END EXAM button (located on the Patient Information screen).

What should I do if the SonoSite ultrasound system displays "No transducer connected"??

Determine if the problem is with only one transducer or more than one transducer if you can. Call SonoSite Technical Support for repair services.

Why does the SonoSite ultrasound system battery appear to discharge so quickly?

The LED indicators on the front of the SonoSite ultrasound system are non-linear and they indicate voltage instead of time. The LED indicators will go out at different intervals. To reach a full charge, charge the battery for one hour after the top LED indicator is lit or until the last LED indicator stays lit for 40 minutes.

What should I do if the SonoSite ultrasound system displays the maintenance screen?

Record the information shown in ( ) on the display. Reboot the system by turning it off and then on. If the maintenance screen re-appears, contact SonoSite Technical Support.

My battery doesn't hold a charge, is the SonoSite ultrasound system functioning correctly?

To isolate a charging or a battery problem: Charge the battery overnight to guarantee a full charge. If it does not charge, the power supply (charger) is most likely at fault. If it doesn't charge completely, the battery contacts may be at fault. Look inside the battery cavity for any obstruction or bent contacts. If the battery discharges very quickly, the battery may be deteriorating and may need to be replaced.

What if my TITAN Ultrasound system does not turn on?

To isolate the problem, try the following: Make sure all connections between the wall jack and the TITAN system are strong and secure. Follow the power from the wall to the power bar inside the MDS (if used) and to the AC Power Adapter (small black box) and to the TITAN itself. Check if the TITAN dock is causing the problem by connecting the power supply directly to the TITAN itself. Make sure the battery is not causing a problem by removing the battery and powering on the system with the power supply connected. If these things do not solve your problem, contact SonoSite Technical Support at 877-657-8118.