SonoSite
- About Sonosite
- Product Line
- M-Turbo™
M-Turbo™
Ideal for broader applications, this versatile powerhouse with brilliant image quality can help you perform anything from abdominal to vascular, to cardiac exams with speed and accuracy.
- S Series™
S Series™
For situations where you need a streamlined device with fewer buttons, bells and whistles, amazingly clear image quality and a fast, easy way to transport patient data.
- M-OB/GYN Office™
M-OB/GYN Office
More specialized ultrasound = more focused medicine. We engineered the M-OB/GYN office ultrasound tool to be just what you need in a point-of-care system.
- MicroMaxx®
MicroMaxx®
A laptop-sized, durable unit representing the technology crossover point between hand-carried ultrasound and larger, high-performance, cart-based systems.
- More Products
More Products
SonoSite software and previous generations.
- Trade In, Trade Up
Trade In, Trade Up
Is it time you uptrade your ultrasound system? Trade In, Trade Up to the M-Turbo™ system or S Series™ ultrasound tools.
- M-Turbo™
- Resources
- globe
SonoSite Technical Support is here to support our customers, from turning on the system to repairing it. We provide quick solutions to technical issues for all SonoSite products.
Service & Support
Service & Support / 180PLUS/SonoHeart ELITE FAQ
FREQUENTLY ASKED QUESTIONS
See below for a list of the most frequently asked questions for 180Plus and SonoHeart Elite. More documentation can be found in the left column.
- The SiteStand does not roll in a straight line. How can I fix it? ↓
- My battery doesn't hold a charge, is the 180Plus/SonoHeart Elite functioning correctly? ↓
- Will SiteLink work on an older SonoSite 180 ultrasound system? ↓
- Why doesn't the printer print when i use the print button on the 180Plus/SonoHeart Elite? ↓
The SiteStand does not roll in a straight line. How can I fix it?
The SiteStand most likely has a bent caster. It can sometimes be difficult to tell which caster is bent. If you lay it on its side and spin the wheels, you can identify the bent caster. Call SonoSite Technical Support for a free replacement caster.
My battery doesn't hold a charge, is the 180Plus/SonoHeart Elite functioning correctly?
To isolate a charging or a battery problem: Charge the battery overnight to guarantee a full charge. If it does not charge, the power supply (charger) is most likely at fault. If it doesn't charge completely, the battery contacts may be at fault. Look inside the battery cavity for any obstruction or bent contacts. If the battery discharges very quickly, the battery may be deteriorating and may need to be replaced.
Will SiteLink work on an older SonoSite 180 ultrasound system?
Yes, SiteLink will work with any system depending on the system software level. Press function and i to verify that the ARM version is 02.xx.xxx.xxx on the system. If it is not, call SonoSite Technical Support to arrange a software upgrade of your system at no charge.
Why doesn't the printer print when i use the print button on the 180Plus/SonoHeart Elite?
First, verify that the printer is selected by going into the setup menu and selecting the printer that you are currently using. Next, make sure that you are using the remote cable and that you have it routed correctly. Three cables should be connected to the system: the AC power cable, the remote cable, and the video cable. If you are not using the SiteStand, the remote cable (10 ft) should go from the system (remote control receptacle) to the back of the printer. If you are using the SiteStand, the cable (1 ft) should go from the back of the SiteStand to the back of the printer. Verify that the SiteStand is plugged in and the printer is turned on.